Information We Collect

We collect information you provide during checkout, newsletter signup or support requests, including your name, email address, phone number, delivery address and date of birth. We may also collect basic browsing activity.

Order Information

Information provided during checkout helps us confirm orders, arrange delivery, provide order updates and manage returns or other requests related to your purchase.

Cash on Delivery

Cash on Delivery is the only payment option available. We do not collect or store card numbers, banking credentials or online payment information through the website.

How We Use Information

Your information is used to process and deliver orders, provide customer support, manage returns, improve products and services, prevent misuse and send marketing communications when you have provided consent.

Browsing Activity

We may collect limited information about products viewed, pages visited, browser type, device type and website interactions. This information helps us understand shopping behavior and improve the website experience.

Newsletter Preferences

If you subscribe to newsletters or promotional updates, we may use your information to send relevant communications. You can unsubscribe from marketing messages at any time using the available option.

Cookies

Cookies and similar technologies may be used to support essential website functions, remember preferences, measure usage and improve performance. You can manage available cookie settings through your browser.

Data Protection

We use reasonable technical and organizational safeguards, including encrypted transmission and access-controlled systems, to help protect personal information against unauthorized access, misuse, alteration or disclosure.

Access Controls

Access to personal information is limited to authorized personnel and service providers who reasonably need it to fulfill orders, provide services, maintain systems or meet applicable obligations.

Third Party Services

Limited information may be shared with courier providers, hosting services, analytics tools and other trusted partners when necessary to operate the website or fulfill requested services.

Information Sharing

We do not sell personal information. Information may be disclosed when necessary to fulfill orders, protect website security, prevent fraud, provide requested services or comply with applicable legal requirements.

Data Retention

Personal information is retained only as long as reasonably necessary to fulfill orders, provide services, maintain business records, resolve disputes and satisfy applicable legal or operational requirements.

Your Privacy Choices

You may request access to, correction of or deletion of certain personal information, subject to applicable requirements. You may also withdraw marketing consent or unsubscribe from promotional communications.

Children's Privacy

This website is not intended to knowingly collect personal information from children without appropriate authorization. If information is submitted improperly, reasonable steps may be taken to remove it.

Fraud Prevention

Information may be reviewed to detect suspicious activity, prevent fraudulent orders, protect customers and maintain the security and integrity of the website and its services.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in services, business practices or applicable requirements. The latest version published on the website will apply going forward.

Acceptance of Terms

By browsing, using or ordering from this website, you agree to these Terms & Conditions and applicable policies. If you disagree with any provision, please discontinue use of the website and services.

Eligibility

By placing an order, you confirm that the information provided is accurate and that you are legally permitted to purchase products offered through this website.

Product Information

We make reasonable efforts to keep product descriptions, images, specifications and pricing accurate. Minor variations in color, appearance, packaging or presentation may occur.

Pricing

Prices displayed on the website may change without prior notice. We reserve the right to correct pricing, description or listing errors before an order is fulfilled.

Product Availability

All products are subject to availability. We may limit quantities, discontinue products or remove listings when necessary without prior notice.

Orders

Submitting an order does not guarantee acceptance. Orders may be reviewed, limited or cancelled due to stock limitations, pricing errors, inaccurate information, suspected misuse or operational circumstances.

Cash on Delivery

Cash on Delivery is the only payment option available. The complete order amount must be paid in cash to the authorized delivery representative when the order is handed over.

Order Confirmation

An order confirmation confirms that your order details have been received. We may still cancel an order if products become unavailable or fulfillment cannot reasonably be completed.

Order Accuracy

You are responsible for providing accurate name, phone number, email address and delivery information. Incorrect or incomplete details may result in delays, failed delivery attempts or cancellation.

Order Cancellation

Cancellation requests may be accepted before dispatch when operationally possible. Once an order has been dispatched, cancellation may no longer be available.

Shipping Policy

Delivery windows are estimates and are not guaranteed. Delays may occur because of location, weather, carrier conditions, holidays or circumstances beyond reasonable control.

Delivery Inspection

Customers are encouraged to inspect packages upon delivery and report damaged, defective or incorrect items promptly according to the applicable Return Policy.

Returns and Exchanges

Eligible products may be returned or exchanged according to the applicable Return Policy. Items must meet the required condition, packaging, timeframe and eligibility requirements.

Promotional Offers

Promotional offers may include separate eligibility requirements, validity periods, quantity limits or product exclusions. Offers may be modified, suspended or withdrawn when necessary.

Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce harmful content or use the website for unlawful, deceptive or fraudulent activities.

Intellectual Property

Website text, images, graphics, designs and other materials may be protected by intellectual property laws and may not be copied, reproduced or distributed without appropriate authorization.

Third-Party Services

Delivery, hosting, analytics and other operational functions may involve third-party providers. Their services may be subject to separate terms and policies applicable to their respective operations.

Website Availability

We aim to maintain reliable website access but cannot guarantee uninterrupted availability, complete accuracy or freedom from technical errors, interruptions or temporary service limitations.

Limitation of Liability

To the extent permitted by applicable law, liability for eligible claims is limited to the purchase price of the relevant item or the remedy provided under the applicable Return Policy.

Changes to Terms

These Terms & Conditions may be updated periodically to reflect changes in services, operations or applicable requirements. Continued use of the website after updates indicates acceptance of revised terms.

Every eligible order is covered by our 14-Day Return Policy.

Return Eligibility

Eligible items may be returned within 14 days of delivery. Products must generally be unused, undamaged and returned with original packaging, tags, accessories and included components.

Non-Returnable Items

Gift cards, memberships, activated SaaS licenses, personalized products and opened hygiene-sensitive items are generally excluded unless they arrive defective, damaged or incorrectly supplied.

Starting a Return

Return requests should include the relevant order reference and reason for return. Requests are reviewed against the applicable eligibility requirements before return instructions are provided.

Return Process

Approved returns may be collected by a designated courier or returned according to the instructions provided. Please package the item securely to help prevent damage during transportation.

Return Shipping

Return shipping may apply to eligible change-of-mind returns. When an item is confirmed damaged, defective or incorrectly supplied, return shipping arrangements may be provided without additional cost.

Product Inspection

Returned products may be inspected after receipt. Items showing signs of use, missing components or damage caused after delivery may not qualify for a full refund or replacement.

Refund Processing

After an eligible return is received and approved, the refund process will begin. Refunds for Cash on Delivery orders will follow the applicable refund procedure.

Refund Timing

Approved refunds are generally processed within 5–7 business days after inspection. Actual timing may vary depending on return logistics, verification and processing requirements.

Damaged or Incorrect Items

If an item arrives damaged, defective or incorrect, please report the issue promptly with order information and photographs when requested. Eligible cases may qualify for replacement or refund.

Replacement Requests

Approved replacements depend on product availability. If the same item is unavailable, an alternative resolution may be provided according to the circumstances and applicable policy.

Change of Mind

Eligible change-of-mind returns may be accepted within 14 days when the product remains unused, undamaged and in the required original condition.

Failed Delivery

Repeated unsuccessful delivery attempts or refusal of a Cash on Delivery order may result in cancellation. Future orders may require additional verification before acceptance.

Policy Updates

This Return Policy may be updated periodically to reflect changes in products, services or operational requirements. The latest version published on the website applies to future return requests.